Some Google Drive users are reporting all their files uploaded since May have disappeared from the cloud storage service without warning.
As Android Police reports, the problems started last week when a South Korean user by the name of Yoenjoong posted on the Google Support forum, explaining, "Hi, my Google Drive files suddenly disappeared. The Drive literally went back to condition in May 2023. data from May until today disappeared, and the folder structure went back to status in May."
The support request goes on to explain that Google Drive isn't showing any activity changes since May, and that no files were deleted manually, there's no files in trash, and no file sharing was setup. The files have simply vanished.
In response, a recommended answer from a volunteer Google Support member includes a quote from Google Support, which states, "Please accept my sincere apologies if I'm unable to join the Google Meet session. I am continuously tracking this case and to be transparent with you we totally agree now that you are not the only customer affected by this behavior."
The number of reports of similar incidents is growing (with at least two more reported today) and Google Drive's product engineers are attempting to find the root cause of the problem. Anyone who is experiencing this file vanishing act is being urged not to make any changes to their root/data folder until Google understands the cause and can hopefully fix the problem and restore access to the files for affected accounts.
